At smsreceive.co, we strive to ensure our customers are satisfied with our services. However, because our services are digital and consumed instantly, we have a strict refund policy.
1. General Principles
- All purchases are final. Once a balance is added to your account, it cannot be refunded to your original payment method (Credit Card, Crypto, etc.).
- Credits/Balance can only be used to purchase services within smsreceive.co.
2. Automatic Refunds to Site Balance
Our system is designed to protect your credits. If you purchase a virtual number and:
- No SMS code is received within the specified time frame,
- The transaction is canceled by the system, The cost of the transaction will be automatically and immediately refunded to your internal account balance.
3. Non-Refundable Cases
We do not offer refunds (either to the original payment method or the site balance) in the following cases:
- The SMS was successfully received and displayed, but the user failed to use it correctly.
- The third-party platform (e.g., WhatsApp, Google, etc.) banned the user’s account due to their own activity.
- The user purchased the wrong service or selected the wrong country.
- The user claims they “no longer need” the credits after a successful deposit.
4. Chargebacks and Disputes
Any unauthorized chargebacks or payment disputes will result in the immediate and permanent suspension of your account and any remaining balance will be forfeited. We reserve the right to provide evidence of service delivery to the payment processor.
5. Contact Us
If you experience a technical error during the payment process, please contact us at [[email protected]] with your transaction ID.